Privacy Policy, Safeguarding and Terms & Conditions

Adore Dance Ltd - Terms & Conditions 

Last Updated: 8th March 2023

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Booking of Trial Classes

• A booking, or as we call a "Trial Class," is a one-off booking for a particular class

• This is only available to first-time students 

• Due to high demand, regular class attendance is only available via a Weekly Member

• After your trial class, you will have 48 hours to decide if you would like to join as a Weekly Class Member

• Our cancellation period is 7 days prior to the class to receive a full refund

Subscriptions as a Weekly Member​

• A Subscription/Plan, or "Weekly Member" as we call it, secures a space in the weekly class by automatically taking payment and booking your session before each class.

• If payments fail to go through, your membership is automatically placed into a "grace period" for 24 hours and you will be notified via email. If you do not update your payment method within 24 hours, your class membership is cancelled and we may pass your space onto someone else on the waiting list.

• If payments fail to go through regularly, we may ask you to start paying for a group of classes at once

• Members may take up to two weeks break at any time by letting us know via email with 7 days notice. Membership cannot be paused for more than 2 weeks in 6 weeks. Exceptions in special circumstances can be made by emailing us.

• If for whatever reason members need to reduce their subscription (e.g. from 3 weekly classes to 2 weekly classes), Adore Dance is unable to manually alter the amount taken, even with written notice. Members will be sent a new membership link to sign up for the updated membership. Failure to update a membership will result in the old membership payments continuing until the updated membership is confirmed. Adore Dance is not responsible for refunding overcharged payments if members fail to update their membership using the link provided.

• If for whatever reason members need to upgrade their subscription (e.g. from 2 weekly classes to 3 weekly classes), Adore Dance is unable to manually alter the amount taken, even with written notice. Members will be sent a new membership link to sign up for the updated membership. Failure to update a membership using the link provided will result in payments being sent manually under our standard payment terms.

• Our cancellation period is 7 days prior to your next class to cancel the membership

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Booking a Private Lesson

• A private lesson is a 1:1 class (or sometimes 1:2 class) tailored to the individual needs of the student(s), these are booked by emailing info@adoredance.london

• Adore Dance works closely with venue partners but is liable for cancellation fees with short notice, as a 1:1 class, these cannot be recouped from other customers attending the class. 

• Our teachers are full-time dance professionals with calendars booking several weeks in advanced, a short notice cancellation will mean they are unable to work and be paid for that session which could've been filled with another customer

• Our cancellation period for private lessons are:

  • Rothbury Road Location - 7 days notice required for 100% refund

  • Monier Works Location - 3 weeks notice required for 100% refund, 1 week notice required for 50% refund

  • Wallis Road Location - 3 weeks notice required, 1 week notice required for 50% refund

  • Other locations - added to invoice details

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You as an Adult Student or as your child’s parent or guardian, it is your responsibility to: 

• Notify us of any medical conditions that you/your child has 

• Ensure that all medications for you/your child are brought along to classes

• [Children Classes only] Ensure that your emergency contact details are up to date 

• We aim to make our classes available to all. We ask that you notify us before booking a class or trial if you or your child needs any additional support. This will allow us to discuss your child’s needs. Please note we cannot provide one to one support.

• We will only share your or your child’s information with staff & contractors of Adore Dance Ltd​

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Membership Cancellations & Refunds

• Cancellations made with more than 7 days notice are fully refunded

• Cancellations made within 7 days are non-refundable, this includes sickness and no-show

• If we have to cancel your class, we endeavour to find a replacement teacher, otherwise, let you know with as much notice as possible. A full refund is given if a class is cancelled.

• Private lessons may have alternative arrangements, depending on location, see points above. 

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Third-Party Booking Websites, e.g. ClassPass

• Third-party booking websites allow you to book our classes, subject to availability

• Students are required to "Check In" on arrival confirming their attendance and agreeing to our Health Declaration and T&Cs. On arrival, students are shown a QR code to scan on their phone to complete a check-in form, we also have devices available if needed. This can also be completed in advance >here<

• A student may be refused entry to class without a refund if they do not agree to our T&Cs

• Adore Dance is not responsible for the cancellation and other policies of the third-party booking website

• Third-party bookings are for first-time customers only. After the first class, students will be invited to join a class membership or book ad-hock directly (subject to availability)

• We make every effort to deliver seamless availability updates with third-party websites, however, if a booking is unable to be fulfilled, we can transfer or refund the payment.

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​Adore Dance Ltd reserves the right to change our Terms & Conditions at any time for the benefit of the business, staff, or participants.

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