Privacy Policy, Safeguarding and Terms & Conditions

Adore Dance Ltd - Privacy Policy

Last Updated: 1st March 2022

Our contact details

Name: Adore Dance Ltd

Address: (postal address only) 35 Atlas Road, London. E13 0AG

Phone Number: 0208 050 4758

E-mail: info@adoredance.london

The type of personal information we collect

We currently collect and process the following information:

Name
Email address
Phone number
Address
Medical, allergy, or injury information in relation to your class
Child’s name & date of birth, for children's classes

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To provide you with your requested information or service, such as booking confirmation of your dance class
To safely provide you with service mindful of any pre-existing conditions or injuries, such as knowing about an injury before taking part in a class
For child safeguarding, such as emergency contact details for your child

We may share this information by using tools and services to process your request and deliver you the best experience possible, such as payment details, name, email address, and address will be shared with our payment processor.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the above contact details

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored at our office address & on the digital platforms we use to operate as a modern business.

We keep your information for up to 7 years after you may leave. We will then dispose of your information by permanently deleting files & shredding any paperwork.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us with the above listed information if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using contact details listed above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Adore Dance Ltd reserves the right to change our privacy at any time for the benefit of the business, staff, or participants.

Adore Dance Ltd - Safeguarding

Last Updated: 21st April 2021

What is Safeguarding?

Safeguarding is the action that is taken to promote the welfare of children and protect them from harm.

Safeguarding means:

protecting children from abuse and maltreatment
preventing harm to children’s health or development
ensuring children grow up with the provision of safe and effective care
taking action to enable all children and young people to have the best outcomes.

Our Approach

Adore Dance Ltd takes an active approach to child safety and wellbeing in some of the following ways:

Parent/Guardian contact details will be kept on hand in case of any emergency
We make the environment as safe as possible for children and young people
Children are properly supervised by the right people as all our teachers & support staff are required to go through enhanced DBS checks prior to attending class. Where guest teachers are used, there will always be at least one DBS checked adult present.
following the relevant legislation and guidance for child performers.
We have a strict & active approach against bullying and endeavor to work closely with Parent/Guardian(s) to prevent and deal with this if it does arise
Where possible, Parent/Guardian(s) are permitted to stay with young people during class

Concerns

Please report any concerns to info@adoredance.london

Adore Dance Ltd - Terms & Conditions

Last Updated: 10th September 2022

Booking of Trial Classes

A booking, or as we call a "Trial Class," is a one-off booking for a particular class
This is only available to first-time students
Due to high demand, regular class attendance is only available via a Weekly Member
After your trial class, you will have 48 hours to decide if you would like to join as a Weekly Class Member
Our cancellation period is 7 days prior to the class to receive a full refund

Subscriptions as a Weekly Member

A Subscription/Plan, or "Weekly Member" as we call it, secures a space in the weekly class by automatically taking payment and booking your session before each class.
If payments fail to go through, your membership is automatically cancelled. If you do not renew within 48 hours of this happening, we may pass your space onto someone else on the waiting list.
If payments fail to go through regularly, we may ask you to start paying for a group of classes at once
Members may take up to two weeks break at any time by letting us know via email with 7 days notice. Membership cannot be paused for more than 2 weeks in 6 weeks.
Our cancellation period is 7 days prior to your next class to cancel the membership

Booking a Private Lesson

A private lesson is a 1:1 class tailored to the individual needs of the student(s), these are booked by emailing info@adoredance.london
Adore Dance works closely with venue partners but is liable for cancellation fees with short notice, as a 1:1 class, these cannot be recouped from other customers attending the class.
Our cancellation period is: Rothbury Road Location - 7 days notice required for 100% refund / Monier Works Location - 3 weeks notice required for 100% refund, 1 week notice required for 50% refund / Wallis Road Location - 3 weeks notice required, 1 week notice required for 50% refund / Other locations - added to invoice details

You as an Adult Student or as your child’s parent or guardian, it is your responsibility to:

Notify us of any medical conditions that you/your child has
Ensure that all medications for you/your child are brought along to classes
[Children Classes only] Ensure that your emergency contact details are up to date
We aim to make our classes available to all. We ask that you notify us before booking a class or trial if you or your child needs any additional support. This will allow us to discuss your child’s needs. Please note we cannot provide one to one support.
We will only share you or your child’s information with staff & contractors of Adore Dance Ltd

Cancellations, Membership Pauses & Refunds

Cancellations made with more than 7 days notice are fully refunded
Cancellations made within 7 days are non-refundable, this includes sickness and no-show
If we have to cancel your class, we endovour to find a replacement teacher, otherwise, let you know with as much notice as possible. A full refund is given if a class is cancelled.
Private lessons may have alternative arrangements, depending on location

Third-Party Booking Websites, e.g. ClassPass, NearYou & others

Third-party booking websites allow you to book classes, subject to availability
Students are required to "Check In" on arrival confirming their attendance and agreeing to our Health Declaration and T&Cs. On arrival, students are shown a QR code to scan on their phone to complete a check-in form, we also have devices available if needed. This can also be completed in advance >here<
A student may be refused entry to class without a refund if they do not agree to our T&Cs
Third-party bookings are for first-time customers only. After the first class, students will be invited to join a class membership or book ad-hock directly (subject to availability)
We make every effort to deliver seamless availability updates with third-party websites, however, if a booking is unable to be fulfilled, we can transfer or refund the payment.

Adore Dance Ltd reserves the right to change our Terms & Conditions at any time for the benefit of the business, staff, or participants.